Osiz is receiving many negative reviews posted on Google and other social media platforms. Hence, this case study will outline the challenges faced by Osiz, as well as the solutions to know how Osiz is handling the challenges. This case study also makes it clear that Osiz is not a fraud company as per mentioned in the reviews.
Problems:
We came to know after intensive research that our clients are not responsible for that fake reviews. This kind of fake/scam review has only been written by anonymous customers that are unrelated to our business. Honest reviews will be posted only by our satisfied clients who have used our products and services. Those honest reviews have clear profile status and detailed explanations of our products and services. Users who write fake reviews haven't used our products or services and haven't been incredibly detailed in their descriptions. As you can see, the majority of fake/scam reviews are posted on Google and a number of social media platforms are done by anonymous profiles or our business competitors.
Here we display the positive review by our trusted clients and the fake/scam reviews created by an anonymous user to destroy our brand reputation. Even they not clearly explain their name and project details.
Challenges:
The main challenge we face is that the reviews posted in various platforms like Google, Goodfirms, trustpilot are not our customers; we do not interact with them and we do not threaten to deduct any funds from them. Only anonymous reviewers post the reviews. The main customers have directly contact our support team, and explained their issues and have got instant solutions from us. The main objective of the scam reviews is to damage the reputation of our company, malign our brand, tell people that we are a fake company, and the main focus is to bring our company down. Hence, due to these fake reviews, new users are thinking of collaborating with us to start a project.
How does Osiz handle the situation?
We absolutely adhere to the quote below - “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work – he is the purpose of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to serve him.”
Our sole goal is to provide an exact end-to-end IT business solution for the necessary sectors using developing technologies and to emerge ourselves as a top-tier IT service provider globally.
Final Thoughts:
We've come to the conclusion that you've seen many negative reviews on Google. Even so, we continue to get plenty of negative reviews. Before working with us, don't believe everything you read. If you believe us, work with us. Working with us will make you pleased.
It’s a suggestion for both readers and seekers, to avoid making decisions based on reviews.
Consult a website that solely helps you decide and achieve your goals, preferably one that is OFFLINE.
Although using this digital stream to attack or make a bad opinion against us is not fair at all, businesses will have both positive and negative aspects, which will not have an impact on that specific business.
Real scammers are those who strive to harm a company's reputation while refusing to acknowledge its failure.
Don't take any unfavorable reviews personally, but do get in touch with us right away if you need help or have any queries. You can reach us directly by mail or by any of the many other communication channels we offer, including Telegram, Skype, Instagram, and more.