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Published :4 July 2024
Digital Transformation

Next-Gen IT Ops: Future-Proofing Your Business

Next-Gen IT Ops

Next-gen IT Ops

Osiz's Next-Gen IT Operations represent a transformative shift from traditional run operations to a modern foundation, seamlessly connecting business performance and reliability with everyday IT tasks. By embracing advanced analytics, secure practices, automation, and AI-embedded processes, our solutions proactively manage and optimize IT infrastructure, applications, and services. In a constantly changing digital world, it's no longer sufficient for businesses to offer outstanding solutions with great customer service. Business leaders now seek best-in-class ecosystems that run efficiently, are flexible, scalable, and meet business demands without impacting the bottom line. Our Next-Gen IT Ops create such ecosystems, allowing businesses to pay only for what they consume, simplifying operations while enhancing flexibility.

With years of experience, Osiz helps businesses of all sizes and industries balance innovation, speed, and stability, thereby improving competitiveness. Implementing Next-Gen IT Ops involves adopting advanced tools and methodologies to ensure your IT operations are future-proofed and optimized for peak performance. Experience the benefits of Osiz's Next-Gen IT Ops with a free demo and see how we can transform your IT infrastructure for better efficiency and reliability.

Our Next-gen IT Ops Services

Application Management Services
We manage, support, and maintain your core enterprise applications landscape, including ERP, SaaS, bespoke, and legacy systems, ensuring they run efficiently, securely, and cost-effectively. Our innovative approach also enables application transformation and modernization services.

Technology Operation Center
Osiz's Technology Operation Center (TOC) integrates the Network Operations Center (NOC), Security Operations Center (SOC), Application Performance Management (APM), Business Process Management (BPM), and Critical Incident Team. This integration reduces detection and resolution times, maximizes IT asset availability, and provides a Single Pane of Glass for visibility and monitoring of all IT assets under an AI-enabled observability strategy.

Service Desk
Our proactive, fully integrated Service Desk improves efficiency and reduces response times, enhancing the user experience through AI-powered chatbots and a comprehensive self-service strategy.

End-User Computing Administration
We focus on the availability, reliability, and security of workforce devices in a hybrid workplace to ensure business continuity. Our End-User Computing (EUC) services include collaborative computing, core software image build and deployment, IMACs (Installations, Moves, Adds, Changes), and on-site technical support.

Cybersecurity Management
Osiz organizes security assets, processes, guidelines, and personnel to safeguard your business systems. Our cybersecurity services include identity access management, vulnerability management, governance, risk and compliance (GRC), and data protection.

Infrastructure and Platform Management
We manage, support, and maintain hybrid IT infrastructure to stabilize, secure, optimize, and maximize the availability and reliability of business operations. Our managed services cover compute, network, database, and communications, aiding in your cloud journey and infrastructure modernization.

Advanced Services
Osiz offers a complete set of advanced services, including Reliability Engineering, Effective Problem Management, Operational Intelligence, AIOps, and Cognitive Automation. These services transform traditional IT operations into Next-Gen IT, maximizing business outcomes.

Benefits of our Next-gen IT Ops

Visibility Across Cloud Operations

  • Gain a deeper understanding of infrastructure, apps, devices, performance, vulnerabilities, threats, and risks.
  • Assess the impact on business operations to uncover and address potential bottlenecks.
  • Automate mundane tasks to add slack to systems, providing visibility and freeing your team to tackle higher-order problems.

Intelligence-Driven Business Service Health

  • Reduce incidents and mean time to detect/repair (MTTD/MTTR) with AI-enabled observability.
  • Save time, money, and resources by expediting root cause analysis and remediation.
  • Cut through the noise to focus on critical issues, ensuring faster and more effective responses.

Unified Workflows for Efficient Prioritization and Remediation

  • Replace error-prone, ad hoc processes within security, risk, and IT teams.
  • Automate vulnerability, security incidents, and risk management.
  • Proactively identify and prevent errors, allowing IT teams to focus on higher-value analysis and optimization.
  • Improve forecasting of system and application growth to meet future demand.

Modernization Beyond Legacy Tools

  • Leverage advanced technology to deliver high-performance services and exceptional experiences.
  • Integrate previously siloed data sources for comprehensive analysis and valuable insights.
  • Streamline operations processes to minimize business operation downtime and boost customer and employee satisfaction.
  • Instill confidence throughout the organization by ensuring efficient and reliable IT operations.

Our New Approach to Managing IT Operations

As service providers, we have the framework and understand the necessary elements, but collaboration with the business is essential to outline key priorities and plan for the upcoming projects. Through this, we gain a better understanding of the following principles and how they fit into the company’s larger strategy:

  • Customer Journey - Assess the choice of channel, customer touch points, and customer outcomes to enhance the overall customer experience.
  • Insight and Analytics - Evaluate process intelligence, data management, reporting, and automated decision-making capabilities to improve business insights.
  • Technology and Systems - Review existing IT architecture, digital solutions across the value chain, and the digital workplace to ensure seamless integration and optimization.
  • People -  Understand the roles and responsibilities of employees and workforce management to foster a productive and efficient work environment.
  • Optimal Delivery - Enable shared services through Centers of Excellence and distance work models to ensure optimal service delivery.
  • Operations and Process - Analyze ownership models, ways of working, process metrics, and business outcomes to streamline operations and drive efficiency.

Our Next-gen IT Operation Process

Automation
We leverage our proprietary AI and intelligent automation platform, FRIDA, along with partnerships with market-leading automation platforms to incrementally reduce manual tasks and increase accuracy. This approach follows a continuous improvement mindset, ensuring ongoing enhancements in operational efficiency.

Next Generation Practices
Our process combines real-time operational intelligence, AI-enabled observability, Site Reliability Engineering (SRE), DevSecOps, and application reverse engineering. This alignment of IT operations with business priorities ensures that our clients achieve their goals with precision and agility.

Right Value Generation Model
We design our services to allow for highly optimized engagements and a success rate that surpasses industry benchmarks. Our scalable and flexible service design accommodates fluctuating business needs efficiently, ensuring cost-effective solutions without compromising on quality.

Global Nearshore
Our extensive geographic footprint and Global Nearshore talent network enable us to understand the complexities of our clients’ needs and source the right teams from the most suitable locations. This approach ensures that we provide the best possible talent and solutions, tailored to the specific requirements of each client.

Why choose us ?

We deliver a fully integrated operating model that solves critical problems facing operations today and addresses declining productivity by using integration as a vehicle for simplification and transformational change. With 15 years of experience and a proven NextGen Integrated Operating Model, we are global leaders in integrated operations. Our track record includes 150+ successfully delivered results with major clients, showcasing our deep operational empathy and expertise. By co-designing with our leadership team, we ensure tailored solutions that better position you for the upcoming digital revolution. Experience the benefits with our free demo offering.

Author's Bio
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Thangapandi

Founder & CEO Osiz Technologies

Mr. Thangapandi, the CEO of Osiz, has a proven track record of conceptualizing and architecting 100+ user-centric and scalable solutions for startups and enterprises. He brings a deep understanding of both technical and user experience aspects. The CEO, being an early adopter of new technology, said, \"I believe in the transformative power of AI to revolutionize industries and improve lives. My goal is to integrate AI in ways that not only enhance operational efficiency but also drive sustainable development and innovation.\" Proving his commitment, Mr. Thangapandi has built a dedicated team of AI experts proficient in coming up with innovative AI solutions and have successfully completed several AI projects across diverse sectors.

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